Terms and Conditions
Last updated: December 29, 2025
Please read these terms carefully before booking with us
Introduction
Welcome to Noor Umrah Travels. These Terms and Conditions govern your use of our website https://noorumrahtravels.co.uk/ and the booking of our Umrah and Hajj travel services.
By making a booking with us, you acknowledge that you have read, understood, and agree to be bound by these terms. If you do not agree with any part of these terms, please do not use our services.
Important: The person making the booking ("lead passenger") accepts these terms on behalf of all passengers included in the booking.
Booking Process
How to Book
Bookings can be made through the following methods:
- Online via our website
- By telephone
- By email at info@noorumrahtravels.co.uk
- In person at our office
Booking Confirmation
A binding contract between you and Noor Umrah Travels is formed when:
- You submit a booking request with all required information
- We receive and process your deposit payment
- We issue a booking confirmation to you
Required Information
All bookings require: Full legal name (as per passport), date of birth, passport number, passport expiry date, nationality, and contact details for all travellers.
Payment Terms
Deposit
A non-refundable deposit is required at the time of booking to secure your reservation:
| Package Type | Deposit Amount |
|---|---|
| Standard Umrah Package | £200 per person |
| Premium Umrah Package | £300 per person |
| Hajj Package | £500 per person |
| Custom/Group Booking | As quoted |
Balance Payment
The remaining balance must be paid in full:
- Umrah Packages: At least 8 weeks before departure
- Hajj Packages: At least 12 weeks before departure
- Last-minute Bookings: Full payment at time of booking
Payment Methods
We accept the following payment methods:
Travel Documents
Passport Requirements
- Your passport must be valid for at least 6 months beyond your return date
- Passport must have at least 2 blank pages for visa stamps
- Name on booking must match passport exactly
Visa Processing
We will assist with Saudi Arabian visa applications. You must provide:
- Original passport
- Passport-sized photographs (as per Saudi specifications)
- Completed visa application form
- Proof of relationship (for female travellers under 45)
- Meningitis vaccination certificate (ACWY)
Warning: Visa approval is at the sole discretion of the Saudi authorities. We cannot guarantee visa issuance and are not liable for visa rejections.
Cancellation Policy
If you need to cancel your booking, the following charges apply:
| Time Before Departure | Cancellation Charge |
|---|---|
| More than 56 days | Deposit only (non-refundable) |
| 42-56 days | 50% of total cost |
| 28-41 days | 75% of total cost |
| 14-27 days | 90% of total cost |
| Less than 14 days | 100% of total cost |
For full details, please see our Refund Policy.
Amendments
Changes by You
If you wish to make changes to your booking after confirmation:
- An administration fee of £50 per person applies
- Any difference in package price must be paid
- Changes are subject to availability
- Name changes may incur additional airline charges
Changes by Us
We reserve the right to make changes to your booking if necessary. In such cases:
- Minor Changes: We will notify you but no compensation is due (e.g., flight time changes under 12 hours, hotel changes to equivalent standard)
- Significant Changes: You will be offered the choice of accepting the change, booking an alternative, or receiving a full refund
Our Responsibilities
Noor Umrah Travels agrees to:
Provide accurate information about our packages and services
Arrange flights, accommodation, and transfers as described in your booking
Assist with visa applications and provide necessary documentation
Provide 24/7 emergency support during your trip
Handle complaints promptly and fairly
Your Responsibilities
As a customer, you agree to:
Provide accurate personal and passport information
Make payments on time as per the payment schedule
Obtain required vaccinations and health certificates
Ensure your passport is valid and meets requirements
Arrive at airports and meeting points on time
Behave respectfully and comply with local laws and customs
Purchase appropriate travel insurance
Limitation of Liability
Noor Umrah Travels shall not be liable for:
- Flight delays, cancellations, or schedule changes by airlines
- Visa rejections by Saudi authorities
- Loss or damage to personal belongings
- Personal injury unless caused by our negligence
- Events beyond our control (force majeure), including natural disasters, pandemics, war, or civil unrest
- Failure to follow travel advice or instructions
- Issues arising from incorrect information provided by you
Travel Insurance: We strongly recommend purchasing comprehensive travel insurance to protect against unforeseen circumstances. This is your responsibility.
Complaints
If you have any concerns during your trip:
- During Your Trip: Contact our 24/7 support immediately so we can attempt to resolve the issue
- After Your Return: Submit a written complaint within 28 days of your return date to info@noorumrahtravels.co.uk
- Response Time: We will acknowledge complaints within 48 hours and provide a full response within 28 days
If you are not satisfied with our response, you may refer the matter to:
- ABTA (Association of British Travel Agents)
- The appropriate Alternative Dispute Resolution (ADR) scheme
Contact Us
If you have any questions about these Terms and Conditions, please contact us:
Noor Umrah Travels
These Terms and Conditions are governed by English law. Any disputes shall be subject to the exclusive jurisdiction of the English courts.