Privacy Policy
Last updated: December 29, 2025
How we collect, use, and protect your personal information
Introduction
Welcome to Noor Umrah Travels. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://noorumrahtravels.co.uk/ or use our services.
By using our services, you agree to the collection and use of information in accordance with this policy. If you have any questions or concerns about this policy, please contact us at info@noorumrahtravels.co.uk.
Information We Collect
Personal Information
We collect personal information that you voluntarily provide to us when you:
- Make a booking or enquiry for Umrah or Hajj packages
- Register for an account on our website
- Subscribe to our newsletter
- Contact us via email, phone, or contact forms
- Participate in surveys or promotions
This information may include:
- Identity Data: Full name, date of birth, passport details, nationality
- Contact Data: Email address, telephone numbers, postal address
- Financial Data: Payment card details, bank account information
- Travel Data: Travel preferences, special requirements, dietary needs
- Technical Data: IP address, browser type, device information
Automatically Collected Information
When you visit our website, we automatically collect certain information about your device, including:
- IP address and location data
- Browser type and version
- Pages you visit and time spent on each page
- Referring website addresses
- Device type and operating system
How We Use Your Data
We use the information we collect for the following purposes:
Primary Uses:
- Process Bookings: To arrange and manage your Umrah and Hajj travel packages, including flights, accommodation, and visa processing
- Communication: To send booking confirmations, travel updates, and respond to your enquiries
- Payment Processing: To process payments and prevent fraudulent transactions
- Legal Compliance: To comply with visa requirements and travel regulations
Secondary Uses (with your consent):
- Marketing: To send promotional offers, newsletters, and special deals
- Improvement: To analyse website usage and improve our services
- Personalisation: To provide tailored recommendations and experiences
Data Sharing
We may share your personal information with the following parties:
Service Providers
- Airlines: To book and manage your flight reservations
- Hotels: To arrange accommodation in Makkah and Madinah
- Visa Agents: To process Saudi Arabian visa applications
- Payment Processors: To securely process your payments
- Insurance Providers: If you purchase travel insurance through us
Legal Requirements
We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety.
Important: We never sell your personal information to third parties for marketing purposes.
Data Security
We implement robust security measures to protect your personal information:
All data transmitted to and from our website is encrypted using SSL/TLS technology.
Your data is stored on secure servers with restricted access controls.
Payment information is processed through PCI-DSS compliant payment gateways.
Data is regularly backed up to prevent loss in case of system failures.
While we strive to protect your personal information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but continuously work to enhance our security measures.
Your Rights
Under the UK GDPR and Data Protection Act 2018, you have the following rights:
Request a copy of the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your personal data (subject to legal obligations).
Request limitation of how we use your data.
Receive your data in a structured, machine-readable format.
Object to processing of your data for marketing purposes.
To exercise any of these rights, please contact us at info@noorumrahtravels.co.uk. We will respond to your request within 30 days.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Noor Umrah Travels
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated. Visit ico.org.uk for more information.