Refund Policy
Last updated: December 29, 2025
Our cancellation and refund terms for Umrah and Hajj packages
Overview
At Noor Umrah Travels, we understand that circumstances may change and you may need to cancel your booking. This Refund Policy explains the charges that apply and the process for requesting a refund.
We encourage you to read this policy carefully before making a booking. By booking with us, you agree to these refund terms.
Important: All deposits are non-refundable. We strongly recommend purchasing travel insurance to protect against unforeseen cancellations.
Cancellation Charges - Umrah Packages
The following cancellation charges apply to standard Umrah packages:
| Days Before Departure | Cancellation Charge | Refund Amount |
|---|---|---|
| More than 56 days | Deposit only | Balance refunded |
| 42 - 56 days | 50% of total cost | 50% refunded |
| 28 - 41 days | 75% of total cost | 25% refunded |
| 14 - 27 days | 90% of total cost | 10% refunded |
| Less than 14 days | 100% of total cost | No refund |
| No show | 100% of total cost | No refund |
Note: The cancellation date is the date we receive your written cancellation request, not the date you decide to cancel.
Hajj Package Cancellation
Due to the limited availability and high demand for Hajj packages, different cancellation terms apply:
| Days Before Departure | Cancellation Charge | Refund Amount |
|---|---|---|
| More than 90 days | Deposit only | Balance refunded |
| 60 - 90 days | 50% of total cost | 50% refunded |
| 30 - 59 days | 75% of total cost | 25% refunded |
| 15 - 29 days | 90% of total cost | 10% refunded |
| Less than 15 days | 100% of total cost | No refund |
Hajj Visa: Once a Hajj visa has been issued, no refund is available for the visa fee portion regardless of cancellation timing.
How to Cancel Your Booking
To cancel your booking, please follow these steps:
Email your cancellation request to info@noorumrahtravels.co.uk with your booking reference number.
Provide your full name, booking reference, departure date, and reason for cancellation.
We will acknowledge your cancellation within 48 hours and confirm the applicable charges.
Any applicable refund will be processed within 14-30 business days.
Important: Verbal cancellation requests (by phone) are not accepted. All cancellations must be submitted in writing via email.
Refund Process
Processing Time
Card Payments
14-21 business days
Bank Transfer
21-30 business days
Refund Method
- Refunds are processed using the same payment method used for the original booking
- Card refunds will be credited to the same card used for payment
- Bank transfer refunds require your bank account details
- Cash payments will be refunded by bank transfer or cheque
Refund Deductions
The following may be deducted from your refund:
- Applicable cancellation charges (as per the tables above)
- Any third-party fees already incurred (airline penalties, visa fees, etc.)
- Payment processing fees (if applicable)
Non-Refundable Items
The following items are non-refundable under any circumstances:
Cancellation by Us
In rare circumstances, we may need to cancel your booking. If we cancel your booking, you will be entitled to:
Your Options:
Full Refund: 100% of all money paid, including deposit
Alternative Package: Transfer to a comparable package at no extra cost (subject to availability)
Credit Note: Full value credit for future bookings (valid for 12 months)
Reasons we may cancel include:
- Insufficient bookings to operate the package
- Safety concerns in the destination
- Government travel restrictions
- Supplier or airline cancellations
Force Majeure
Force majeure refers to unusual and unforeseeable circumstances beyond our control, including but not limited to:
In force majeure situations:
- We will make every effort to offer alternative arrangements
- Refunds may be limited to recoverable costs from suppliers
- We strongly recommend travel insurance that covers force majeure events
Travel Insurance
Strongly Recommended
We strongly recommend that all travellers purchase comprehensive travel insurance that includes cancellation cover. This can protect you financially if you need to cancel for reasons such as:
- Illness or injury (yourself or family member)
- Bereavement
- Jury service or court summons
- Redundancy
- Home emergency
- Passport or visa issues
When choosing travel insurance, ensure it covers:
Contact Us
If you have any questions about our Refund Policy or need to cancel your booking, please contact us:
Noor Umrah Travels
This Refund Policy should be read in conjunction with our Terms and Conditions. In case of any conflict, the Terms and Conditions shall prevail.